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Get Customers Singing Your Praises!

Learn how I've helped software professionals become the Consultant whose Customers Say, "Wow, You're Good." 

This program shares the real-world communication, discovery, and the consulting skills that separate average software consultants from the professionals that customers praise and request by name.

THE BEFORE

Have you ever walked out of a customer meeting and thought:

  • "I should have asked better questions."
  • "I know there's more to this problem, but I couldn't uncover it."
  • "The customer wasn't buying into my recommendations."
  • "I don't feel as confident as I should."
  • "I wish I knew how experienced consultants handle situations like this."
  • "The customer doesn’t like me."
  • "I can’t think of the right questions to ask."

These challenges often lead to:

  • Customer dissatisfaction
  • Project delays or Do-overs
  • Missed requirements
  • Reduced confidence
  • Reduced customer trust
  • Slower career progression
  • Being thrown off an account
  • Having too many of the vendor’s team on the customer calls because no one alone can handle the call

That gap is this program…based on something organizations don’t have the insight or capability to teach: the human side of consulting, discovery, needs analysis, and client interaction.

THE AFTER

Most professionals eventually learn these lessons......through years of painful trial and error. You don't have to. Imagine walking into every customer meeting knowing how to...

  • How to handle pushback without creating conflict
  • How to sound confident—even when you're new
  • Ask questions that uncover hidden business needs
  • Think strategically
  • Navigate stakeholder dynamics
  • Influence stakeholders
  • Deliver recommendations with confidence
  • Listen for what customers are really saying
  • Handle difficult conversations with confidence
  • Learn how to appear as a Pro when you are a novice
  • Respond confidently when you don't know the answer
  • Create your set of responses you can use in your meetings. 
  • Increase customer trust and credibility
  • Walking into customer meetings calm instead of nervous.

Live Workshop Starts In September 2026. Or choose just a self-paced course format.

Save My Spot →

What you’ll get from this Workshop:

1.

Stronger Customer Relationships

Get their praise. Be trusted as an advisor.

2.

Fewer Painful Mistakes

Reduce the errors on the job and grow faster.

3.

Gain Confidence

Have better Discovery sessions and feel like a Pro.

Hi, I’m Nancy - 

I help software professionals become the consultant whose Customers say, "Wow, You're Good". 

I know how discouraging it feels to struggle through Discovery Meetings.  

For more than 30 years, I've worked with customers, led consulting organizations, trained implementation teams, and coached consultants through the real-world challenges of customer-facing work.

I've figured out what separates the consultants customers rave about from the ones they don't. I've taken those lessons—the things I wish someone had taught me when I started—and organized them into a practical program you can apply immediately—the HUMAN skills no one teaches. 

If you want to build stronger customer relationships, conduct more effective discovery conversations, and develop the confidence that comes from knowing how to navigate complex customer interactions, this program was built for you. 

Ready to develop those skills in weeks instead of years?  Ready to get that praise?

Save My Spot →

Is this Workshop for you?

✔︎  YES, if...

  • You're meeting with Customers to define needs
  • You're struggling with Customer Discovery Sessions
  • You're experiencing a plateau in your Role due to this
  • You're having a hard time making customers happy
  • You're wanting career growth, recognition, choice projects

✗  NO, if...

  • You are already successful and at a senior level
  • You expect instant success…the Magic Pill
  • You are not willing to practice

Choose your path.

DIY - Course Content Only

Best if you want you want a "Do-it-yourself" approach.

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Live Workshop + Weekly Group Coaching

Best if you want accountability, feedback, and help applying this to your specific situation.  Live meetings will be available for replay.

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How customers recommended Nancy in prior career workshops 

“

I wish that everyone could experience the encouragement that Nancy’s classes give you...  Unless you have been or are in the same position you can’t understand the feelings or the ups and downs in your moods.  This lovely woman is very talented and spends a lot of time in preparation of the next class.  We always had home work so that we would be prepared for a place in today’s working.

- Lysbeth B.
Customer

“

...Nancy provided a welcoming and knowledgeable atmosphere in which we shared ideas and information. The peer support and objective feedback from the group was very helpful and something you just can’t get from family and friends.

- Lisa P.
Customer

“

You are doing a good job with the group!
Last night was a great learning experience and fun as well!

- Sandra C.
Customer